1/30/2024 0 Comments Customer service kudosI get through to the TSA screening section and I have to say… these people were in RARE FORM. Normally you get the non Customer Service driven person that let’s you and everyone else know they are irritated that the last few people haven’t tipped them and they are copping an attitude because they think they “deserve” it… On occasion, they will express this thought out loud with a comment like, “These lazy people are too dumb to realize tips are expected!” It is amazing what happens to the tips of skycaps who smile, laugh and bring energy to others… I think I should go to the airlines and recommend I speak to their staff to improve customer service by helping them understand the value of EXCEPTIONAL CUSTOMER SERVICE… but I digress. His personality and interaction was fairly muted with very limited adjustments of his voice or facial expressions but again he was courteous, which in itself is somewhat rare these days. I am a pretty happy-go-lucky girl and I love traveling, people watching and having fun no matter what I do but I had customer service experience today that I just had to share…Įxcited about attending Tony Robbins Business Mastery event in Palm Beach Florida, I arrived early at LAX airport and went to the outside skycap service and spoke to “Lenny” (I didn’t realize I was going to be writing a blog post so I didn’t get permission to use his name so I will just leave it at Lenny) he was kind and helpful and gave me clear directions on where I needed to go. ![]() that the people you come in contact with tend to be grouchy, frustrated and intolerant? Now I am not speaking for everyone mind you but I have noticed that TSA is rapidly taking over the post office as some of the most intolerant public service situations… ever… Have you ever noticed when you are traveling through busy airports, etc. ![]() She can MAKE or BREAK your business and I have a story to tel l about Southwest Airlines… ![]() Customer Service is a tricky little vixen.
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